Privacy Policy

1. Introduction

Welcome to GQ Finance. We are committed to protecting the privacy of our clients and ensuring that your personal information is handled safely and responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal information.

2. Collection of Personal Information
We collect personal information necessary to provide our loan services, including:

• Your name, contact details, date of birth, employment details, financial status, and credit history.
• Additional information may be gathered directly from you and, where authorised by law, from third parties such as credit reporting agencies and other financial institutions.

3. Use of Information

The personal information we collect is primarily used to:

• Assess your loan application.
• Manage your account and provide you with home loan services.
• Communicate with you about your loan and any relevant updates.
• Fulfill our legal and regulatory obligations.

4. Disclosure of Information

Your personal information may be disclosed to:

• Service providers assist us in our business operations, including credit reporting agencies and legal advisors, under strict confidentiality agreements.
• Financial institutions and other relevant organisations as necessary for providing our services.
• Government and regulatory authorities, as required or authorised by law.

5. Security of Information

We take reasonable steps, including physical, technical, and administrative measures, to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

6. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and to request correction of your personal information if it is inaccurate, incomplete, or out-of-date. Please contact us using the details below to make such requests.

7. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or the law. We will notify you of any significant changes through our website.

8. Contact Us

For any queries or concerns about our Privacy Policy or the handling of your personal information, or to make a request for access to your personal information, please contact us.

9. Complaints

If you have a complaint about the handling of your personal information, please contact us first to resolve the issue. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

10. Additional Rights

Under the Privacy Act 1988, you are entitled to additional rights such as the right to be forgotten, data portability, and to restrict the processing of your personal data under certain conditions.

This Privacy Policy affirms our commitment to protect your personal information and handle it with respect and in accordance with Australian law. We value your trust and are dedicated to managing your personal information responsibly.